Requirements for Performance Management Certification Request

book

Article ID: 35801

calendar_today

Updated On:

Products

CA Performance Management - Usage and Administration CA Infrastructure Management CA Infrastructure Management CA Spectrum

Issue/Introduction

Before you look into submitting a certification request, please reference the below page to check if a device is already certified: DX NetOps Certification Portal

Next, please check if a new certification has been added to the GA product:

CAPM 3.7:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/release-notes/new-and-updated-technology-certifications.html

DX NetOPS 20.2.x:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/dx-netops/20-2/Performance-Monitoring-with-DX-Performance-Management/release-notes/new-and-updated-technology-certifications.html


Also, please check is an on-demand cert has already been created and posted for download here:
https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-performance-management-on-demand-certifications.html

If there is nothing available that meets your needs, 

Obtaining the following information before you open a CA Performance Management Certification Request case will allow for streamlining of the process as well as allowing the information to be submitted to the certification team quicker.

Environment

All versions of CA Performance Management

Resolution

Here is a list of files and information that support will need to log your certification:

  1. What is the Make, Model, and firmware version of the device in question?

  2. The device ASN.1 MIB files for the device or a link to download them

  3. Are there any specific OID's you need to report on? For example, specify the full OID tree and/or type of stats needed.

  4. A MIB walk of the device using the sapwalk tool. Note the sapwalk format is required for device simulation which is part of the certification process
  • On CAPM 3.6 or later, sapwalk is already installed on each Data Collector at:

    /opt/IMDataCollector/scripts/sapwalk2

    Note that your exact path may vary if you did not install the Data Collector in the default location. You can find the usage to sapwalk2 in the following KB article:

    How to use Sapwalk2

Additional Information

A Certification Request cannot be submitted for review by our Certification Development team until all four of the above components have been provided. Due to the volume of Certification Requests received by our Technical Support and Certification teams this request will remain open for 10 days from the initial submission. If after those 10 days, all of the required information is not provided, this issue will be closed as unresolved. 

If at a future date you wish to revisit the Certification Request, please open a new case and submit all required information.  If you are having technical difficulties obtaining the required information or are aware of factors that may result in a delay in providing this information, please contact the CA Performance Management Technical Support team at your earliest convenience.