Screen Reader Optimized UI Enabled Causes Problem with Status Icon in Processes

Article Id: 35795

Status: Published

Updated On: 14-02-2018 07:40

Legacy Id: TEC1652716

Products:

CLARITY PPM FOR ITG , CA Project & Portfolio Management , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , STARTER PACK-CLARITY PPM

Issue/Introduction:

Problem:

When is enabled Screen Reader Optimized UI from Administration / Resources, this action causes that the user cannot see the status icon in the processes after logout and login again

Steps to Reproduce:

1. Have an environment with different processes executed (running, executed, etcetera)
2. Login with Administrator user with full rights
3. Go to Administration / Resources and select the user: Administrator Niku
4. Enable the checkbox called 'Screen Reader Optimized UI' and click on: Save & Return
5. Logout and Login again
6. Go to Administration / Processes / Initiated Tab or Access directly to specific process instance

Actual Result: The status icon disappears

Expected Result: The status icon should be available

Environment:

14.3.0.298

Cause:

Caused by CLRT-79565

Resolution:

Status = Open. This issue is logged with our development team for a disposition.

Workaround:

You can identify the users who already have this checkbox enabled asking to CMN_SEC_USERS table for SCREEN_READER_OPT column (1 is checked / 0 unchecked), so going to Administration / Resources the administrator can uncheck the field.

Environment:

Release: ESPCLA99000-14.3-Clarity-Extended Support Plus
Component: