WAMUI Returns an HTTP 404 Error

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

 

When we attempt to launch and logon to the CA SSO/Siteminder Web
Access Management User Interface (WAMUI or AdminUI) the browser
returns an HTTP 404 "File Not Found" error.

How can we solve this ?

 

Environment

 

CA SSO (Siteminder) r12.5; r12.51; r12.52.x and higher

 

Resolution

 

NOTE: This KB article assumes you are running the default Application
Server bundled with the CA SSO/Siteminder AdminUI Pre-Req.

Increase the timeout value for the JBOSS Listener to extend the amount
of time needed to return the WAMUI Logon page.

JBOSS “Listener” (Server.xml):

Default Path(s)

  (Windwows): C:\Program Files (x86)\CA\SiteMinder\adminui\server\default\deploy\jbossweb.sar\server.xml 
  (UNIX):  <Install_DIr>/CA/SiteMinder/adminui/server/default/deploy/jbossweb.sar/server.xml 

##################################### 

<Service name="jboss.web"> 
<Connector connectionTimeout="20000" /> 

##################################### 

1. Stop the SM WAMUI

   example: in cmd.exe run the command (sc stop smadminui)

2. Copy "server.xml" and name the copy "server.xml.bak" 

3. Modify the 'server.xml' file and increase the
   connectionTimeout="90000" (This may need to be increased until the
   404 error stops occurring)

4. Save the changes to the "server.xml" file

5. Start the SM WAMUI

   example: in cmd.exe run the command (sc start smadminui) 

   NOTE: You will need to wait several minutes for CA Siteminder
   AdminUI to come completely online.