When attempting to test the CA Business Intelligence (CABI) Universe connection, receive an error "com/businessobjects/connectionserver/PropertySet$CancelSupportLevel"

Article Id: 35761

Status: Published

Updated On: 14-02-2018 08:20

Legacy Id: TEC1654069

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Issue

When attempting to test the CA Business Intelligence (CABI) Universe connection, receive an error:

A problem was encountered

Problem with Relational Connection.

There was a problem accessing the Relational Connection on SAP Business Objects Business Intelligence platform. Please check with your System Admninistrator that the connection is correctly configured.

com/businessobjects/connectionserver/PropertySet$CancelSupportLevel

Environment

CABI 4.x

Windows OS

CA SDM 14.1

Solution

Most common cause of this error is a match in the Service Pack level between the CABI Server and the CABI Client tools (that includes the Universe Design Tool).

Apply CABI SP5 Client Tools so that the CABI Server and the CABI Client tools are at the same patch level.

CABI SP5 can be downloaded from the following location:

ftp://ftp.ca.com/caproducts/CABI/CABI-4.x/SP5/Windows/

Instructions on how to apply CABI SP5 can be located at:

https://docops.ca.com/display/CABI41SP5/How+to+Install+CABI+4.1+SP5+Patch

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: