Problem:
Pdm_publish failed, returned error
Pdm_publish - Implement DBMS schema changes from Web Screen Painter
Verifying files output from Web Screen Painter...
Verifying CA Service Desk Manager server is not running...
AHD04767:You must shut down the CA Service Desk Manager server before running pdm_publish
Pdm_status show there is no running process
Environment:
Windows 2008 R2
ServiceDesk 12.5 , 12.6
Cause:
After stopped ServiceDesk service, pdm_status show there is no process.
The task manager show there is no pdm_d_mgr.exe , but we may still have sslump.exe process running.
Resolution:
Use the task manager and kill sslump.exe
Re run pdm_publish