Pdm_publish failed: AHD04767 you must shutdown the CA Service Desk manager even after stopped the service

Article Id: 35759

Status: Published

Updated On: 14-02-2018 08:20

Legacy Id: TEC1105065

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Problem:

Pdm_publish failed, returned error

Pdm_publish - Implement DBMS schema changes from Web Screen Painter

Verifying files output from Web Screen Painter...

Verifying CA Service Desk Manager server is not running...

AHD04767:You must shut down the CA Service Desk Manager server before running pdm_publish

Pdm_status show there is no running process

Environment:

Windows 2008 R2

ServiceDesk 12.5 , 12.6

Cause:

After stopped ServiceDesk service, pdm_status show there is no process.

The task manager show there is no pdm_d_mgr.exe , but we may still have sslump.exe process running.

Resolution:

Use the task manager and kill sslump.exe

Re run pdm_publish

Environment:

Release:
Component: USRD