Error: key: page.display.error when creating new Agent in AdminUI

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On
• SITEMINDER

Issue/Introduction

Post upgrade to the Policy Server and the AdminUI 12.8.7, and trying to create new Agent, the AdminUI returns the error:

  '???key: page.display.error???'

in red text.

Logged errors in the AdminUI server.log:

  2023-09-24 10:44:40,322 [ERROR] ims.ui [] - Page cannot be found.  Please check the URL. (/iam/siteminder/console/ui7/ca/images/pagebutton-center-over.png)
  2023-09-24 10:44:43,000 [INFO] ims.ui.ConsolePageFilter [] - dispatch=/app/ui7/index.jsp
  2023-09-24 10:44:43,173 [ERROR] ims.ui [] - java.lang.NoSuchFieldError: value
  javax.servlet.ServletException: java.lang.NoSuchFieldError: value
      at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:889) ~[jastow-2.0.9.Final.jar!/:2.0.9.Final]
      at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:818) ~[jastow-2.0.9.Final.jar!/:2.0.9.Final]
      at org.apache.jsp.app.webadmin.Agent.AgentGeneral_jsp._jspService(AgentGeneral_jsp.java:1558) ~[?:?]
      at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) ~[jastow-2.0.9.Final.jar!/:2.0.9.Final]
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:590) ~[jboss-servlet-api_4.0_spec-2.0.0.Final.jar!/:2.0.0.Final]
      at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:433) ~[jastow-2.0.9.Final.jar!/:2.0.9.Final]
      at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:403) ~[jastow-2.0.9.Final.jar!/:2.0.9.Final]

 

Resolution

 

1. Stop the AdminUI service;
   
   
2. Stop the Policy Server service;
   
   
3. On the Policy Server, run command:
   
   xpsddinstall SmMaster.xdd
   
   And confirm that there are no errors.
   
   
4. On the AdminUI, delete the following folder:
   
   <Install location>\CA\siteminder\adminui\standalone\data
   
   
5. On the Policy Server, re-run the following command at a command prompt:
   
   XPSRegClient <siteminder_adminname>:<password> -adminui-setup
   
   
6. Start the Policy Server service;
   
   
7. Start the AdminUI service;
   
   
8. Try logging in by specifying the server name and new port in the login window.