Error: "An error has occurred during processing. Please try again. If this continues to occur, please contact the application administrator." When Logging into Xtraction

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

The following errors occurs after when logging into Xtraction 15.1: "An error has occurred during processing. Please try again. If this continues to occur, please contact the application administrator."

No error in the Xtraction logs.

Cause: 

The configuration in IIS for application pool were incorrect for Xtraction and XtractionWinAuth. The Managed Pipeline Mode for Xtraction and XtractionWinAuth were set to "Classic" instead of "Integrated".

Resolution:

1) Log into Xtraction Server

2) Open IIS Manager

3) Go to "Application Pools"

4) Double-Click on Xtraction and set Managed Pipeline Mode to Integrated

5) Double-Click on XtractionWinAuth and set Managed Pipeline Mode to Integrated

6) Restart IIS

7) Log into Xtraction again. Example: http://<XtractionServerName>/Xtraction

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: