An action fails with one or both of the two following errors:
Unable to run action for user <username>. Verify the user running Nolio agent has privileges to impersonate other users, and that user has permissions on Nolio installation folder.
and / or:
Error occurred during action execution: Cannot use <user> credentials: The handle is invalid. Make sure that the password typed correctly, and the user is in the [email protected] format.
Note: This problem is specific to actions that are configured (in their properties/settings tab) to "Use the following credentials".
The user account that the Nolio Agent service is configured to run as does not have sufficient privileges.
Release Automation Agent (all supported versions) on Windows
There are three possible ways to resolve this issue (for more recent versions of Windows Server, all three solutions may be necessary):
Solution 1 - Add the agent service's user to local administrators:
Additional messages in the agent's nolio_all.log file that are symptoms of this issue may include, but are not limited to, the following: