CAVI 3D Client returns "Could not get user's work directory" message

Article Id: 35710

Status: Published

Updated On: 14-02-2018 07:38

Legacy Id: TEC1129044

Products:

VISUAL INFRASTRUCTURE

Issue/Introduction:

Problem:

When open CA Visual Infrastructure 3D client receives message:

Coud not get user's work directory

Environment:

Windows 7, CAVI 4.10 3D Client

Cause:

Variable LOCALAPPDATA is not defined at user environment.

Resolution:

1- On Windows desktop, click on Start button, then search for "View Advanced System settings" string and select Control Panel -> View Advanced System settings displayed option.

2- Click Environment Variables button.

3- At User Variables section add:

Variable name= LOCALAPPDATA
Variable value = C:\Users\[USERID]\AppData\Local

Note: Should replace [USERID] string by the output of ECHO %USERNAME% command.

Ex: C:\Users\Administrator\AppData\Local

4- Save and close View Advanced System settings window.

5- Re-Launch CA Visual Infrastructure 3D client

Additional Information:

Apply to CA Visual Infrastructure 4.10 release.

Environment:

Release:
Component: CAVI