What are the recommended configuration settings on Enterprise Antivirus when ITCM also running on same machine ?

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Article ID: 35700

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Question:  

What are the recommended configuration settings on Enterprise Antivirus when ITCM is also running on same machine ? 

Answer: 

There are currently no known issues surrounding ITCM and Antivirus.

In general it is safe to run antivirus normally on the ITCM servers and agents.

Only if it were proven to be causing a problem we might recommend to exclude a particular directory from real time scanning but otherwise

there are no special considerations.

Recommendation is to exclude the following paths (and sub-paths) from scanning..(if proven to be causing some issues) . 

  •  ..\CA\DSM\Agent
  • ..\CA\DSM\dts
  • ..\CA\DSM\logs
  • ..\CA\DSM\SD\ASM
  • ..\CA\DSM\bin

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component: