How to request a license for CAVI

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Article ID: 35698

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Updated On:

Products

VISUAL INFRASTRUCTURE

Issue/Introduction

Summary

How do I request a new or renewed license for my CAVI install.

 

Instructions:

  1. On the CAVI host:

Generate the license request key file by executing this command:

/opt/VDC/bin/vdckeyreq> /opt/Install/key.req

 

  1. All CAVI license requests are handled by GSC (Global Support Center)

Please go here:

https://support.ca.com/irj/portal/anonymous/customercare

And fill out the form.

Attach the key.req to the form.

The new license will be sent to you.

 

  1. Copy the license key file to a local directory and then use WinSCP to copy it to /opt/VDC/.vdc on the Visual Infrastructure server.

 

  1. Execute the permission setting script as follows:

/opt/VDC/bin/setperm

 

  1. Reboot by executing this command:

Reboot

 

 

Additional Information:

       

https://support.ca.com/irj/portal/anonymous/customercare

 

 

https://support.optimumpathinc.com/index.php/Knowledgebase/Article/View/112/4/installing-a-license

Environment

Release: CAVIST99000-4.11-Visual Infrastructure-Site
Component: