ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
How to request a license for CAVI
Article ID: 35698
Updated On:
Products
VISUAL INFRASTRUCTURE
Issue/Introduction
Summary:
How do I request a new or renewed license for my CAVI install.
Instructions:
- On the CAVI host:
Generate the license request key file by executing this command:
/opt/VDC/bin/vdckeyreq> /opt/Install/key.req
- All CAVI license requests are handled by GSC (Global Support Center)
Please go here:
https://support.ca.com/irj/portal/anonymous/customercare
And fill out the form.
Attach the key.req to the form.
The new license will be sent to you.
- Copy the license key file to a local directory and then use WinSCP to copy it to /opt/VDC/.vdc on the Visual Infrastructure server.
- Execute the permission setting script as follows:
/opt/VDC/bin/setperm
- Reboot by executing this command:
Reboot
Additional Information:
https://support.ca.com/irj/portal/anonymous/customercare
https://support.optimumpathinc.com/index.php/Knowledgebase/Article/View/112/4/installing-a-license
Environment
Release: CAVIST99000-4.11-Visual Infrastructure-Site
Component:
Component:
Feedback
Yes
No
Powered by
