When you start the installation of the CA Business Service Insight and it appears that the Oracle home is not set, the TNS name is not configured
This problem can be because many reasons; that the Oracle environment is not set correctly and CA BSI can not determine where the 32 bit Oracle client is located
Now you should be enable to start the installation of the CA BSI
Tip: Under a Dos Windows (CMD) run the command: tnsping tns_name example:
Important Information: that this will display the version of the Oracle client version, all so you can find out if this is a 32 or 64 bit Oracle Client and you can all so see using this command that you can see the database server, service name and Net Service Name
- CA BSI ONLY support the Oracle Client x32 bit (the x64 bit client is not supported)
- Under the last version of CA BSI 8.3 and 8.3.5 the Oracle client version supported is 220.127.116.11.0
- If by any case you installed the 64 bit Oracle Client you will have to make sure that it was uninstalled complete because if you do install the oracle 32 bit Client, the CA BSI will not detect it.