APM 10 Console Command Center installed but cannot be started.

Article Id: 35679

Status: Published

Updated On: 14-02-2018 07:40

Legacy Id: TEC1990358

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

Introduction:

When ACC runs as a Windows service and fails, there is not much debugging information to find out what the issue is.

Question:

How do I get additional debugging info when ACC fails to start as a Windows service?

Environment:

ACC Configuration Server has been installed on Windows and Java 1.8.

Answer:

a.) After successful installation and then starting ACC as a Windows service, per wrapper log: the JVM cannot be started. However, there are not many details why: "JVM exited while loading the application."

b.) We ran the command to start ACC on a Windows command line without the "-s" flag (for service), and see additional debugging info, such as learning that the heap object is too large to be created. This is a way to get more debugging info.

c.) From the debugging info in the above example, adjust the -Xmx settings accordingly and you should be able to start ACC.

Environment:

Release:
Component: APMITG