APM 10 Console Command Center installed but cannot be started.

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Article ID: 35679

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Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

  Introduction:

  When ACC runs as a Windows service and fails, there is not much debugging information to find out what the issue is.

 

  Question:

  How do I get additional debugging info when ACC fails to start as a Windows service?

 

 Environment:

  ACC Configuration Server has been installed on Windows and Java 1.8.

 

 Answer:

  a.) After successful installation and then starting ACC as a Windows service, per wrapper log: the JVM cannot be started. However, there are not many details why: "JVM exited while loading the application." 

  b.) We ran the command to start ACC on a Windows command line without the "-s" flag (for service), and see additional debugging info, such as learning that the heap object is too large to be created.  This is a way to get more debugging info.

 

  c.) From the debugging info in the above example, adjust the -Xmx settings accordingly and you should be able to start ACC. 

Environment

Release:
Component: APMITG