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When upgrading CA Service Desk Manager (CA SDM) using the Swing Box Method, do Cumulative patches need to be re-applied?


Article ID: 35678


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



When using the Swing Box method to upgrade CA Service Desk Manager (CA SDM), does CA SDM 14.1 Cumulative Patch #2 need to be reapplied on the new production environment if i had previously applied it to both the Swing Box environment and the new production environment previously?


CA Service Desk Manager 12.6, 12.7, 12.9, 14.1


If on your actual CA SDM production migration day, you have rolled back your Swing Box environment to the original version of CA SDM that you are running in production (prior to the upgrade), and will be doing the upgrade and migration of the application in that swing box environment, you will need to apply Cumulative Patch 2 to the Swing Box environment after doing the upgrade and migration.

You will NOT have to re-apply Cumulative Patch 2 to the new production environment as the updated binaries are already in place, and because you are applying it on the Swing Box environment, the MDB will be updated prior to copying it over to the new production environment.

Additional Information:

Upgrading CA Service Desk Manager using the Swing Box method


Release: SDMU0M99000-14.1-Service Desk Manager-Full License