Adjust button is missing on timesheet if one or more tasks are closed for time entry

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Article ID: 35675

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Problem: 

The Adjust button is missing on timesheet if one or more tasks is closed for time entry.

Steps to Reproduce: 

  1. Submit a timesheet for approval against one or more investments. 
  2. Post the timesheet.  
  3. Close the time entry for one of the tasks in the investment. 
  4. Go back to the timesheet you posted.

Expected Result: Timesheet can be adjusted for the tasks/investments that are open for time entry. 
Actual Result: The adjust button is missing and the user is not able to adjust the timesheet for any of the task even if they are Open for Time Entry

Cause: 

Caused by CLRT-77024 which was logged for this issue and was closed and marked as a duplicate to CLRT-76717.

Resolution:

CLRT-76717 - Resolved in CA PPM 14.2 Generic Patch #3.

Workaround:

Open the task(s) temporarily for time entry, adjust the timesheet and then close the task(s) for time entry again. 

Additional Information:

  • For more details on CLRT-76717, using indirect rows in timesheets, Reference TEC1910971 : Adjust Button is not appearing in posted timesheet if indirect Time Entry is placed in it  
  • Click here for the related CA PPM Community Tech Tip on this issue   
  • Reference TEC1398937 : PPM 14.2 Generic Patch available to resolve reported issues 

 

Environment

Release: ESPCLA99000-14.2-Clarity-Extended Support Plus
Component: