I am manually creating input files for use with the Service Desk utilities, pdm_load and pdm_userload. What format should I use for date fields in my files?

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Article ID: 35467

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Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

I am manually creating input files for use with the Service Desk utilities, pdm_load and pdm_userload. What format should I use for date fields in my files?

Answer

The Input format for dates for pdm_load/pdm_userload input files is "MM/DD/YYYY HH:MM:SS" 

e.g:

TABLE Call_Req

        id ref_num open_date

        { "400001" ,"22" ,"04/21/2015 11:28:40" }

 

 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: