The Provisioning Installer Shows the "Repair" or "Upgrade" mode
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The Provisioning Installer Shows the "Repair" or "Upgrade" mode


Article ID: 35450


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite


The installer shows the "repair" or "upgrade" instead of the "install" mode when you want to do a fresh install of a Provisioning component (e.g. Provisioning Directory, Provisioning Server or Connector Server).



Release: CAIDMB99000-12.6.7-Identity Manager-B to B, 14.3, 14.4


In this situation, please first check whether you have already installed the component on the machine.

If yes, this is normal.

If the Provisioning component has already been uninstalled, but the installer still shows the "repair" or "upgrade" mode, the file needs to be modified.

The file stores the program information, such as the location, version, and component. 

To modify the, please follow the steps below

  1. Locate and backup the C:\Windows\ (Windows) or /root/ (Unix).
  2. Open the file in a text editor.
  3. Find and delete all the entries related to the Provisioning component that you want to install.
  4. Save and close the file.

 Run the Provisioning component installer again, the installer will show you the "install" mode this time.

Additional Information

Issue might also appear after failed installation of Provisioning components due to lack of storage or incorrect permissions on account used.