Any ticket can be saved as template in a normal scenario. However, following error messages might occur when saving ticket as template
"AHD03075: Required attribute Template is missing from object Request Template"
or
"AHD03075: Required attribute template name is missing from object Change Template".
1. Create a ticket; for example Incident ticket
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2. Enter the required details on the ticket that requires to be converted as a template
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3. Save the Ticket
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4. Click on Edit Button, select the ‘Additional Information’ primary tab - ‘Template’ sub tab
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5. Provide a value for Template Name
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6. Save the Ticket
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The Ticket is now saved as a template.