Unable to Save Tickets as Template due to AHD Errors

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

Any ticket can be saved as template in a normal scenario. However, following error messages might occur when saving ticket as template

"AHD03075: Required attribute Template is missing from object Request Template"
or
"AHD03075: Required attribute template name is missing from object Change Template".

 

Workaround:

 1.  Create a ticket; for example Incident ticket

 

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 2. Enter the required details on the ticket that requires to be converted as a template

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3.  Save the Ticket

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 4. Click on Edit Button, select the ‘Additional Information’ primary tab -  ‘Template’ sub tab

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5. Provide a value for Template Name

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6. Save the Ticket

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The Ticket is now saved as a template.

Environment

Release:
Component: USRD