When Running pdm_ldap_sync, following error is received: "Method 'got_ldap_domset' in Contact_Object failed (Server Down)"

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Article ID: 35416

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

PDM_LDAP_SYNC does not work.

Following error is received:

C:\Users\Administrator>pdm_ldap_sync -l "userid=?"
pdm_ldap_sync: Starting...
pdm_ldap_sync: LDAP where clause = "userid=?"
pdm_ldap_sync: Contact where clause = userid NOT LIKE '%\%' AND userid NOT LIKE '%@%'"
pdm_ldap_sync: Method 'got_ldap_domset' in Contact_Object failed (Server Down)

Cause:

The LDAP Server configured in CA SDM Administration > Options Manager > LDAP is down/unreachable.

Resolution:

1.  Log into CA SDM as an Administrator and navigate to Administration -> Options Manager -> LDAP

2.  Ensure the ldap_hostname and ldap_port number are correct

3.  Ensure that from the CA SDM server, you are able to ping the LDAP server by both host and IP address.  Open a command prompt and type: ping <LDAP Server Name>

4.  If no communication issues are discovered, check with the LDAP Administrator if there are any policies that could be prohibiting the CA SDM server from communicating with the LDAP server. 

Additional Information:

pdm_ldap_sync syntax: https://docops.ca.com/display/CASM1401/Create+Contacts+in+Batch+Mode+Using+LDAP+Data#CreateContactsinBatchModeUsingLDAPData-BatchUpdateContactsUsingLDAPData

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: