PDM_LDAP_SYNC does not work.
Following error is received:
C:\Users\Administrator>pdm_ldap_sync -l "userid=?"
pdm_ldap_sync: LDAP where clause = "userid=?"
pdm_ldap_sync: Contact where clause = userid NOT LIKE '%\%' AND userid NOT LIKE '%@%'"
pdm_ldap_sync: Method 'got_ldap_domset' in Contact_Object failed (Server Down)
The LDAP Server configured in CA SDM Administration > Options Manager > LDAP is down/unreachable.
1. Log into CA SDM as an Administrator and navigate to Administration -> Options Manager -> LDAP
2. Ensure the ldap_hostname and ldap_port number are correct
3. Ensure that from the CA SDM server, you are able to ping the LDAP server by both host and IP address. Open a command prompt and type: ping <LDAP Server Name>
4. If no communication issues are discovered, check with the LDAP Administrator if there are any policies that could be prohibiting the CA SDM server from communicating with the LDAP server.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License