My data_engine won't start and I see licensing related errors in the data_engine log

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Symptoms:

You will see the following in the data_engine log:

Jul 30 14:09:44:927 [4004] de: ######################## START ########################
Jul 30 14:09:44:927 [4004] de: NimBUS Data Engine 7.62 [Dec  4 2010]
Jul 30 14:09:44:927 [4004] de: Nimsoft Corp (C) 1998-2010
Jul 30 14:09:44:927 [4004] de: port=48004 PID=976 debug=0
Jul 30 14:09:44:989 [4004] de: GetLicense - SLM-QOS error
Jul 30 14:09:45:005 [4004] de: GetLicense - SLM-QOS error
Jul 30 14:09:45:020 [4004] de: GetLicense - SLM-SLA error
Jul 30 14:09:45:036 [4004] de: GetLicense - SLM-SLA error
Jul 30 14:09:45:052 [4004] de: GetLicense - SLM-GUI error
Jul 30 14:09:45:067 [4004] de: GetLicense - SLM-GUI error
Jul 30 14:09:45:067 [4004] de: License SLM-QOS:
Jul 30 14:09:45:067 [4004] de: License SLM-SLA:
Jul 30 14:09:45:067 [4004] de: License SLM-GUI:
Jul 30 14:09:45:161 [4004] de: Unable to get a valid SLM-QOS license (error)

Resolution:

1. Check distsrv if it is active
2. If distrsrv is active, check its logs for any errors
3. Verify NMS Manager ->Security -> Probe Administration has an entry fo data_engine
   
   

   <Please see attached file for image>

   

 

Environment

Release:
Component: CAUIM