When accessing NFA using IP Address or Host Name you may get a 500 error. There will be no additional details. However when you add “/ra” and the end the page loads fine.
If you look at IIS logging you will find a “ASP_0164_:_80004005” error which is an “Invalid_TimeOut_Value” issue.
NFA 9.3.x and later.
This error occurs because ASP timeouts cannot exceed 1440 minutes (1 day). The setting change must be made in NFA 9.3.x in the SSO tool.
Depending on which version you originally installed when the NFA Console was first build, this service might have a slightly different name. It might be:
CA Performance Center SSO Service
Performance Center SSO Service
DX Netops Performance Center SSO Service