After the EM and Webview upgrade, webview home page is not displaying any information

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Article ID: 35377

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

Summary

After upgrading to 10.1, Webview home page is empty, in the webview log, you notice the below WARN messages:

12/10/15 08:50:39 AM GMT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - APP-ART
12/10/15 08:50:39 AM GMT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - APP-ERR
12/10/15 08:50:39 AM GMT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - BT-ART
12/10/15 08:50:39 AM GMT [WARN] [WebView] Unable to find Triage Map Configurations Metric Grouping. Type - BT-ERR 

Instructions:

The problem is related to Defect 85272 - WebView Issue with Upgrade affecting 9.6 and onward versions.
 
During upgrade we do not overwrite the previous management module TriageMapConfigurationsManagementModule.jar, to solve this issue you need to manually overwrite the existing jar with the new version.

NOTE: If you have previously defined any Triage Map Alerts you would need to recreate them after the manual overwrite.

1. Stop MOM  and Webview
2. Backup the existing EM_HOME/config/modules/TriageMapConfigurationsManagementModule.jar, replace it with the one available from the modules-upgrade directory. In this example, the correct directory will be EM_HOME/config/modules-upgrade10.1.0.15
3. Start MOM and Webview

Environment

Release: CEMUGD00200-10.1-Introscope to CA Application-Performance Management-Upgrade Mai
Component: