qos_processor fails to enrich or update origins

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Issue/Problem/Symptoms: 

The qos_processor probe will ordinarily automatically detect Origin changes on robots/hubs in the environment and update S_QOS_DATA with the new Origin.  It can also be configured to enrich Origins via a Ruby script.

Sometimes this will be seen to fail, and the original Origin remains in place.  Errors such as the following will be seen in the qos_processor.log on level 3 or higher:

 

Dec 10 17:18:19:569 [Qos Monitor Database Updater #1, qos_processor] Did not update qos withupdate s_qos_data set origin = ‘NEWORIGIN’, host = ‘hostname’, robot = 'robotname', probe = 'probename', nim_origin = ‘MYORIGIN’, modifier = 'nimsoft', samplerate = 3600 where checksum = '3AA8DD709B5B60D9E2532AB3946B7C49285AADD0'

Environment:  

Content

Cause: 

This is caused by a defect in qos_processor 1.24 or lower.  In most cases it is a result of QoS from custom probes which do not have “QOS_” prepended to the names of QoS messages they are sending.

Resolution/Workaround:

Upgrading to UIM 8.31 or later will automatically upgrade the qos_processor probe to version 1.25 or higher.

If you are unable to upgrade your UIM installation at this time, please contact CA Support who will provide a hotfix.

 

 

Environment

Release: CNMSPP99000-8.2-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: