Unable to uninstall the software because the installation media is missing.
PC - ETRUST ITM SECURITY
ITM stands for eTrust Integrated Threat Management
Any unrecognized product goes at the end to Datacom/ITM product and so finished to a Datacom Support Engineer.
Note that also Datacom/ITM sounds like old CA ITM Etrust product which does not belong to CA anymore.
Note also that Datacom/ITM has been replaced by CA Datacom/STAR.
Contact the new owner of the Etrust product or search on Google for more info.
There are good links on Google to resolve the above problem. (use keywords: CA ETRUST ITM)