search cancel

Unable to uninstall the software

book

Article ID: 35357

calendar_today

Updated On:

Products

Datacom DATACOM - AD CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ECOMETER SERVER COMPONENT FOC EASYTRIEVE REPORT GENERATOR FOR COMMON SERVICES INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA ON DEMAND PORTAL CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware

Issue/Introduction

Problem:

Unable to uninstall the software because the installation media is missing.

Environment:

PC - ETRUST ITM SECURITY 

ITM stands for eTrust Integrated Threat Management

Cause:

Any unrecognized product goes at the end to Datacom/ITM  product and so finished to a Datacom Support Engineer.

Note that also Datacom/ITM sounds like old CA ITM Etrust product which does not belong to CA anymore.

Note also that Datacom/ITM has been replaced by CA Datacom/STAR. 

Resolution:

Contact the new owner of the Etrust product or search on Google for more info.

There are good links on Google to resolve the above problem. (use keywords: CA ETRUST ITM)

 

 

 

Environment

Release: DATABB00200-14-Datacom/AD
Component: