Unable to uninstall the software

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Article ID: 35357

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Updated On:

Products

CA Datacom - DB CA Datacom CA Datacom - AD CA Datacom - Server CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA Datacom/AD CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware

Issue/Introduction

Problem:

Unable to uninstall the software because the installation media is missing.

Environment:

PC - ETRUST ITM SECURITY 

ITM stands for eTrust Integrated Threat Management

Cause:

Any unrecognized product goes at the end to Datacom/ITM  product and so finished to a Datacom Support Engineer.

Note that also Datacom/ITM sounds like old CA ITM Etrust product which does not belong to CA anymore.

Note also that Datacom/ITM has been replaced by CA Datacom/STAR. 

Resolution:

Contact the new owner of the Etrust product or search on Google for more info.

There are good links on Google to resolve the above problem. (use keywords: CA ETRUST ITM)

 

 

 

Environment

Release: DATABB00200-14-Datacom/AD
Component: