Inbound synchronization of Identity Manager fails with ERROR: The environment: [environment name] does not have a domain-to-translator map for inbound synchronization.

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Article ID: 35345

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Inbound synchronization is failing in the environment and in the etanotify logs the following error is displayed: 

ERROR: The environment: [environment name] does not have a domain-to-translator map for inbound synchronization. 

 

Cause

There are two possible root causes:

1) There are duplicated attributes in the Identity Manager environment

2) The inbound configuration is not correct.

Environment

Identity Manager 14.x

Resolution

To check if there are duplicated attributes, from the Identity Manager Management interface, export both Directories, UserStore and Provisioning Directory, and check the XML files for duplicated attributes.

 

About Outbound configuration, see the details below on how to check that.

This issue can be caused by missing outbound mappings between Provisioning Server and IM and can be resolved by restoring the required mappings. 

In the Identity Manager Management Console go to Environments > [your environment] > Advanced Settings > Provisioning

The outbound mappings should contain at least the following: 

 

If any of these mappings are missing they can be added by selecting the user event and outbound event from the drop-down menus and hitting the add button. 

Once this is done click the save button and restart the environment. After the environment is restarted Inbound Sync should resume normal behavior. 
 

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