search cancel

Inbound synchronization of Identity Manager fails with ERROR: The environment: [environment name] does not have a domain-to-translator map for inbound synchronization.


Article ID: 35345


Updated On:


CA Identity Manager CA Identity Portal


Inbound synchronization is failing in the environment and in the etanotify logs the following error is displayed: 

ERROR: The environment: [environment name] does not have a domain-to-translator map for inbound synchronization. 



There are two possible root causes:

1) There are duplicated attributes in the Identity Manager environment

2) The inbound configuration is not correct.


Identity Manager 14.x


For inbound mappings, ensure all the defined attributes are indeed included in the directory XML files - both Corp and Prov sides. To do so, from the Identity Manager Management interface, export both Directories, UserStore and Provisioning Directory, and check the XML files for the definition of the attributes. Please ensure only to map attributes used by Provisioning - the following mappings of IM Well-Known User attributes can be removed unless they have a specific use in your environment:
Removing these mappings will avoid unnecessary sync and call back operations between IM and IMPS for that particular attribute.

For Outbound configuration, see the details below on how to check that.

This issue can be caused by missing outbound mappings between Provisioning Server and IM and can be resolved by restoring the required mappings. 

In the Identity Manager Management Console go to Environments > [your environment] > Advanced Settings > Provisioning

The outbound mappings should contain at least the following: 

If any of these mappings are missing they can be added by selecting the user event and outbound event from the drop-down menus and hitting the add button. 

Once this is done click the save button and restart the environment. After the environment is restarted Inbound Sync should resume normal behavior.