Live Exceptions generates a java error and fails to launch on a server using SS

book

Article ID: 35341

calendar_today

Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

Problem:

Live Health generates a java error and fails to launch on a server using SSL.

Details:

Live Health fails to launch on server using SSL with the following java error:

javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name
at sun.security.ssl.ClientHandshaker.handshakeAlert(Unknown Source)
at sun.security.ssl.SSLSocketImpl.recvAlert(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) 

Resolution: 

Open the $NH_HOME/web/httpd/conf/http.conf file and evaluate the servername directive. When using SSL the servername directive must be a fully qualified host name. Change the servername to the fully qualified host name and then restart the eHealth web services. 

 

Environment

Release:
Component: EHLH