HA probe configured but does not connect to spooler

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Article ID: 35325

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Symptoms:

I see the following output in the probe GUI when trying to setup the HA probe


<Please see attached file for image>

User-added image

The HA hub and  main hub are both tunnel servers connected via a common tunnel client.

Resolution:

Since the two hubs have a common hub on your tunnel client, and they communicate with that hub via a tunnel, the HA probe will not work. The two hubs that you wish to set up in an HA configuration must be attachable at least by name services.

Additional Information:

The HA probe is designed as a hot-standby system, where a hub will take over all workings (including robots) for a system that goes down.  It is not intended as a load balancing solution.

Environment

Release:
Component: UIMHA

Attachments

1558722315667000035325_sktwi1f5rjvs16wel.jpeg get_app