Unable to start caf and cam services on Unix servers after ITCM Agent installation.

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence

Issue/Introduction

CAF Service is not starting after ITCM Agent installation on Unix.

Following is the error message:

CAF Status:
 

Failed to send a message to caf: . Possible reason for this are:
the host may not be contactable, caf may not be running or caf is too busy
to reply.
 

camstat:
 

select failed (15) unable to connect to CAM server.

 

Environment

Client Automation All versions

Resolution

1. Please check to make sure that 127.0.0.1 is mapped to localhost in the "/etc/hosts" file.

2. Then please modified the way the NSORDER is loaded by running following command:

    export NSORDER=local

or

edit file /etc/netsvc.conf in order to add this line :

hosts = local , bind