In NCM when trying to save component configuration the following error is seen: SPC-OCC-10165 : Unable to connect to the ncmservice. The ncmservice daemon may be not running on the SPECTRUM host machine.

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Article ID: 35297

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Updated On:

Products

CA Spectrum

Issue/Introduction

In NCM when trying to save component configuration the following error is seen:

SPC-OCC-10165 : Unable to connect to the ncmservice.

The ncmservice daemon may be not running on the SPECTRUM host machine.

Environment

Release: Any
Component:

Resolution

To resolve this issue, restart the ncmservice process by killing the current running ncmservice process. On Linux, find the process id and run a "kill -9" process on the process id. On Windows, use the Windows Task Manager to end the process.

processd will notice the ncmprocess has stopped running and will start a new one.

Verify a new ncmservice process is running.