ERROR:An internal server error has occured .See the UMP log files for more informaiton

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Article ID: 35061

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Symptoms


Below message seen in the wasp logs

Caused by: java.lang.RuntimeException: org.portletbridge.portlet.GUIDException: error - failure to instantiate GUIDGeneratorjava.net.UnknownHostException: dev-nimsoft.novalocal.localdomain: dev-nimsoft.novalocal.localdomain: Name or service not known
?at org.portletbridge.portlet.DefaultIdGenerator.<init>(DefaultIdGenerator.java:45)
?at org.portletbridge.portlet.DefaultIdGenerator.<clinit>(DefaultIdGenerator.java:29)
?... 23 more
Caused by: org.portletbridge.portlet.GUIDException: error - failure to instantiate GUIDGeneratorjava.net.UnknownHostException: xxxxxx.localdomain: xxxxxx.localdomain: Name or service not known
?at org.portletbridge.portlet.GUIDGenerator.<init>(GUIDGenerator.java:144)
?at org.portletbridge.portlet.DefaultIdGenerator.<init>(DefaultIdGenerator.java:43)
?





Solution


The hostname seen in the logs?not resolving into the ip address of the server?
The?hostname was added this to the hosts file as alias
UMP probes were restarted after this

Environment

Release:
Component: CAUIM