Error When Clicking On Dynamic Reports in UMP: com.nimsoft.nimbus.NimException : Received status (4) on response (for sendRcv) for cmd = 'nametoip'

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Article ID: 35040

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Issue:

When clicking on the Reports or Dynamic Views in UMP (for Windows/MSSQL based NMS/UMP install), I get this error:


Details: com.nimsoft.nimbus.NimException : Received status (4) on response (for sendRcv) for cmd = 'nametoip'


Resolution:

1- Open the wasp probe using Raw Configure (SHIFT+right-mouse-click)
2- Under ump_common section, click on New button and create key/value pair as follows

key = report_engine
value = /domain/hub/robot/report_engine


Make sure that the value points to the the robot with the master report_engine.  This is the primary hub if the report_engine has not been completely moved from primary hub for some other reason.

3- Click OK and then Apply.

The wasp probe will restart. When wasp is up and running again (verify it has a port and a pid), re-login to UMP and verify Dynamic Views
.

Environment

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: