UMP Page Name Disappears or Turns Blank after creating a new page

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After clicking Add->New Page, then typing a page name, customers may find that after refreshing the page, the label for the page name has "blanked out" leaving a page with an empty label.

 

Environment

Release:
Component: CAUIM

Resolution

 

This issue is caused by a portal setting which includes an erroneous language code.

The following steps will fix the issue:

 

1. deactivate wasp.

2. on the UMP server, locate and edit the file: ?\Nimsoft\probes\service\wasp\webapps\ROOT\WEB-INF\classes\portal-ext.properties using any text editor.

3. Locate the "locales=" variable and set it to the following string:

locales=zh_CN,en_US,de_DE,ja_JP,ko_KR,pt_BR,es_ES 

4. Now issue the following query against the NimsoftSLM database to delete any pages which have a blank label:

delete from Layout where name like '%locales=""%'

 

5. Now issue the following query to complete the removal of all "bad" language codes:

 

DELETE FROM PORTALPREFERENCES WHERE PREFERENCES LIKE '%locale%';

 

6. activate wasp and the issue should be resolved.

keywords: UMP Page Name Disappears or Turns Blank after creating new page blanked out empty label ump display not visible portlet missing page