vmax probe troubleshooting

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Article ID: 34989

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management CA Unified Infrastructure Management for z Systems CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Troubleshooting tips for the vmax probe.

Environment

- vmax devices

Resolution

  • The probe uses EMC API commands to talk to the vmax servers called the Solutions Enabler CLI (command line interface)
  • The output from the commands is stored in the vmax/data/ folder
  • You can add a demo mode key in Raw Configure to test the probe (demo = true)
  • If you open a support case, attach a zip of the data directory and the probe logs at loglevel 3 to any support case you open for the probe
  • You can ignore the pom.properties error in the GUI in the 1.3 version of the probe.

Additional Information

Help Documentation