Symptoms
Run-time error '35600' Index out of bounds when Field Mapping option is selected on nsdgtw probe gui.
Environment:Production
nsdgtw Version: 1.14
Steps to Reproduce:
- Right Click on nsdgtw probe and bring up the Configuration window
- Click on Field Mapping button
- Add a Standard Service Desk field which is of String Type {(standard)(string)}
- Example: Affected Service OR Symptom Description and map it to an Alarm field.
- Apply changes and close configuration window.
- Right Click on nsdgtw probe and restart probe for changes to take effect
- Now again right-click on probe to open the configuration window and click on Field Mappings button
- Remove only the Standard Mapped field (example Affected Service OR Symptom Description) that you added in Step 3
- Apply changes and close configuration window
- Right click on Probe and restart probe
- Go back to reopen configuration window and now click on Field Mapping button.
You will see the following error:
?Index out of bounds
Solution
Work-Around- Open the nsdgtw.cfg file in a text editor
- Go to the section for standard_mapping in the cfg file.
- Remove the entire section i.e. delete the section from file and save file
<standard_mapping>
<Symptom Description>
SymptomDescription =
</Symptom Description>
</standard_mapping>
???? 4.? Restart the nsdgtw probe
After this the error should go away.
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