UIM cdm probe is not collecting any data

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

cdm probe is not collecting any data as checked in database and OC portal

 

Environment

Release:
Component: UIMCDM

OS:Linux /AIX

Resolution

First port probe is not set correctly on the robot so the probes might be taking random ports for which the firwall might not be open

For example the installation on AIX does not prompt for first_probe_port setting.  Without it, this situation occurs. 

You need to set the first_probe_port in the robot.cfg file and then restart the robot.