ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Unified Management Portal (UMP) - Unable to get secondary UMP server running


Article ID: 34960


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES



  • After configuring UMP servers per the documentation found here, the wasp probe on the secondary server does not start properly.
  • The dashboard engine probe also will not start.*

  • These errors may be seen:

    • Portal log

      15 Oct 2014 14:36:22,701 ERROR [DialectDetector:124] org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (Login failed for user 'xxxxxx\NMS-UMP-02$'.)
      org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (Login failed for user 'xxxxxx\NMS-UMP-02$'.)
       at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(

    • wasp log

      [Media Manager_16, com.nimsoft.nimbus.mediamanagement.MediaSyncThread] Exception in MediaSyncThread:
      Oct 28 11:38:00:189 ERROR [Media Manager_16, com.nimsoft.nimbus.mediamanagement.MediaSyncThread] java.lang.IllegalStateException: Timer already cancelled.
      at java.util.Timer.sched(Unknown Source)


CA UIM multiple-UMP configuration



On Second UMP Server:

  • Change Nimsoft Robot Watcher service's Log-on to the Windows/domain user
  • Restart Nimsoft Robot Watcher service
  • Verify dap, dashboard_engine and wasp probes are working*


Additional Information:

*IMPORTANT -- Version changes - dap and dashboard_engine probes are deprecated as of UMP 8.31, and not existent in a new 8.31 install (they will be there if an upgrade, but unnecessary). In a new UMP 8.2 install they will both be there, but dap is not activated out of the box as it is not needed.



Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem