The Unified Reports portlet in the UMP is displaying a 404 error

Article Id: 34953
Status: Published
Updated On: 14-02-2018 07:40
Legacy Id: TEC000003189
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES
Issue/Introduction:

Introduction/Summary: 

When opening the Unified reports portlet this error is displayed:
Transport error: 404 Error: Not Found

Environment:  

8.x

Instructions: 

This error may be indicating that the jasperserver-pro webapp is disabled in the wasp.  To re-enable the webapp, follow these steps:

  1. Make sure that you are off the page with the Unified Reporter portlet in UMP.
  2. Log in to Infrastructure Manager.
  3. Go to the system running the UMP.
  4. Double click on the wasp probe.
  5. Go to the Webapps tab.
  6. Double click on the jasperserver-pro line (at the bottom of the list).
  7. Change the Startup Mode to Automatic, and press the Start button


Note that you might get a message about problems communicating with the wasp probe. 
Ignore this massage and press OK and then F5 to refresh the list of webapps.

Make sure that the jasperserver-pro gets a green play button, then try logging back into the UMP.


Additional Information:

 

Stack Trace:
org.apache.axis2.AxisFault: Transport error: 404 Error: Not Found
    at org.apache.axis2.transport.http.HTTPSender.handleResponse(HTTPSender.java:295)
    at org.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:190)
    at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:75)
    at org.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:389)
    at org.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:222)
    at org.apache.axis2.engine.AxisEngine.send(AxisEngine.java:435)
    at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:402)
    at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
    at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
    at com.nimsoft.nimbus.webapp.sdp.jasper.ManagementServiceServiceStub.list(ManagementServiceServiceStub.java:745)
    at com.firehunter.unifiedreports.JasperGetter.getReports(JasperGetter.java:40)
    at com.firehunter.unifiedreports.DataFactory.getReports(DataFactory.java:113)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421)
    at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183)
    at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503)
    at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884)
    at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121)
    at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158)
    at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44)
    at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67)
    at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146)
    at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278)
    at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.firehunter.ump.auth.InvalidHttpSessionFilter.doFilter(InvalidHttpSessionFilter.java:29)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
    at java.lang.Thread.run(Thread.java:662)

Environment:

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: