UIM-Spectrum Integration is producing an out of memory error

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Article ID: 34936

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Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Symptoms


Problem:

The catalina.out log showed the following error message:

Oct 15, 2015 17:58:56.601 (NimsoftJobScheduler_Worker-2) (NimsoftIntegrationServlet) - ?Nimsoft virtualization entities request sent?
Oct 15, 2015 18:01:37.730 - Get information failed.HTTP error code : 500. Nimsoft URL : http://hostname:8080/nisapi/relationship/tree?id=22034
Oct 15, 2015 18:07:00.357 - NimsoftTaskExecutionFW - Error while getting results from Executor framework java.util.concurrent.ExecutionException: com.ca.nimsoft.integration.common.NimsoftExcep
tion: Get information failed.HTTP error code : 500. Nimsoft URL : http://hostname:8080/nisapi/relationship/tree?id=22034
?? ?at java.util.concurrent.FutureTask.report(FutureTask.java:122)
?? ?at java.util.concurrent.FutureTask.get(FutureTask.java:188)
?? ?at com.ca.nimsoft.integration.nis.nistaskfw.NimsoftTaskExecutionFW.execute(NimsoftTaskExecutionFW.java:92)
?? ?at com.ca.nimsoft.integration.nis.nistaskfw.NimsoftRESTvCenterTree.execute(NimsoftRESTvCenterTree.java:175)
?? ?at com.ca.nimsoft.integration.nis.nistaskfw.NimsoftRESTvCenterData$NimsoftRESTvCenterDataImpl.execute(NimsoftRESTvCenterData.java:80)
?? ?at com.ca.nimsoft.integration.nis.nistaskfw.NimsoftRESTvCenterData.execute(NimsoftRESTvCenterData.java:198)
?? ?at com.ca.nimsoft.integration.nis.nisservice.NimsoftIntegrationService.getVcenterHierarchy(NimsoftIntegrationService.java:84)
?? ?at com.ca.nimsoft.integration.manager.VirtualizationReconciler.getNimsoftVcenterEntityIDs(VirtualizationReconciler.java:414)
?? ?at com.ca.nimsoft.integration.manager.VirtualizationReconciler.execute(VirtualizationReconciler.java:153)
?? ?at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
?? ?at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573)


and this prevented the integration from being started correctly.

Symptoms:
When trying to access the URL written in the log:?http://<hostname>:8080/nisapi/relationship/tree?id=22034, the following error message was produced in the browser:

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"java.lang.OutOfMemoryError: GC Overhead limit exceeded"

?





Solution


Solution:

The issue was resolved by deploying?
nisapi_service_host-8.0.5 (attached), but also increasing the memory of the service host and catalina component, in order to be setup as reflected below (some environments may differ, depending in the size of the infrastructure that needs to be monitored):

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User-added image?


?

Attachments:

Environment

Release:
Component: CAUIM

Attachments

1558722494560000034936_sktwi1f5rjvs16wh0.jpeg get_app
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1558722491066000034936_sktwi1f5rjvs16wgy.jpeg get_app
1558534088377TEC000005311.zip get_app