False alarm when SQL Server is actually ONLINE

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Article ID: 34924

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Issue:

I have the probe parameter check_dbalive enabled. I get the following alarm:

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Resolution:

  1. Open the sqlserver probe GUI.
  2. Go to the Profile tab, double click on the Profile returning the false alerts.
  3. Double click on check_dbalive from profile check points.
  4. Set Clear severity to clear (i.e, green color) as shown here:

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After restarting the probe, you should receive an alert only when the MS SQL Server is OFFLINE.

Environment

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Attachments

1558722366153000034924_sktwi1f5rjvs16wf8.jpeg get_app
1558722364224000034924_sktwi1f5rjvs16wf7.jpeg get_app