False alarm when SQL Server is actually ONLINE

Article Id: 34924
Status: Published
Updated On: 14-02-2018 06:40
Legacy Id: TEC000003087
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES
Issue/Introduction:

Issue:

I have the probe parameter check_dbalive enabled. I get the following alarm:

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Resolution:

  1. Open the sqlserver probe GUI.
  2. Go to the Profile tab, double click on the Profile returning the false alerts.
  3. Double click on check_dbalive from profile check points.
  4. Set Clear severity to clear (i.e, green color) as shown here:

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After restarting the probe, you should receive an alert only when the MS SQL Server is OFFLINE.

Environment:

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

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