False alarm when SQL Server is actually ONLINE

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Issue:

I have the probe parameter check_dbalive enabled. I get the following alarm:

<Please see attached file for image>

Resolution:

1. Open the sqlserver probe GUI.
2. Go to the Profile tab, double click on the Profile returning the false alerts.
3. Double click on check_dbalive from profile check points.
4. Set Clear severity to clear (i.e, green color) as shown here:

<Please see attached file for image>

After restarting the probe, you should receive an alert only when the MS SQL Server is OFFLINE.

Environment

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: