How to get Nimsoft probe log files and configuration files.
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How to get Nimsoft probe log files and configuration files.


Article ID: 34716


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


This is a brief overview on getting basic logfiles and configuration files (.cfg).


Any UIM Release


Using Infrastructure Manager (IM)

Increase loglevel and logsize:

  1. Open Infrastructure Manager and Navigate to the robot or hub's probe that you are requested to configure. In this case "wasp".

  2. Ctrl-Right Click the probe and select Raw Configure.

  3. Edit loglevel to the requested level; usually 3 or 5. The higher the level the more data will be written.

  4. Edit logsize to the requested level; usually 5000. You may need to add the Key and Value

  5. Restart the probe by Right-clicking and left-clicking Restart.

Configuration Files:

  1. Left Click the Probe:
  2. Press Ctrl-N; The configuration should open up in notepad.
  3. Click File > Save As
  4. Save the file to the desktop with a .txt extension.
  5. Attach it to the case!

File System Locations:


It is recommended to log files for probes directly from the file the system.


With the $PATH being the location where you installed Nimsoft. Generally "C:\Program Files (x86)\Nimsoft\probes" 

Here is an example for the cdm probe "C:\Program Files (x86)\Nimsoft\probes\system\cdm\cdm.log"

Configuration Files end with the .cfg extension.
Log files end with .log extension.

Hub and Robot Files will be located in the below folders respectively.



Additional Information

Probes will rollover old data to keep the log within the set file size. When a file reaches the specified logsize it will truncate the old data. To prevent this, add 10 to the number.

For example loglevel 5 would be loglevel 15.

Be sure to change this back or else the logsize will grow without limit.