This article will discuss the materials needed from the customer for support to be able to answer directed questions about RCA-Topology. A summary of requirements is at the bottom of this discussion. It is quite natural for customers to open a RCA-Topology case with questions and statements such as:
The topology_agent builds a topology_agent_support.zip file while conducting its work. Each topology_agent builds one and it records the underlying details about network objects found within its defined scope. This file is required to respond to any questions about the contents of the RelationshipViewer. Relationship_services builds the master topology from the topology it collects from all of the deployed topology agents. To enable diagnosing the complete results, the topology_agent_support.zip file should be uploaded for each deployed topology agent. Alternatively, you may choose to only provide the topology_agent_support.zip file for the topology agent that covers the IP addresses in question. To determine which topology agent covers the IP addresses in question, you can use Nimsoft Remote Administrator (aka the Auto Discovery portlet) to examine the network scopes assigned to the discovery agents. By identifying the discovery agent, you’ll also identify the corresponding topology agent.
Also the IP’s of the specific network elements in question are required to respond to these questions. Get the customer questions specified according to these examples, written as improved versions of those comments above:
The following is the instruction set for responding to RelationshipViewer, Topology questions.
Gather these materials for review.
Link for the relationship view portlet: https://docops.ca.com/ca-unified-infrastructure-management/8-31/en/using-ump/the-relationship-viewer-portlet