It can be hard or problematic using the iSeries log view tools to capture all of the logs needed for support.
This can involve a lot of copy screen shots to get all of the needed information.
Below are easier steps to follow to be able to capture these files.
Shut down the nimbus subsystem.
Please remember to provide a 120 second wait time.
Copy the log file to an ASCII / TEXT format.
Below is a sample of the command for the sysstat probe logs:
CPY OBJ('/Nimbus_Software/nimBUS/probes.sysstat/sysstat.log') +
FROMCCSID(37) TOCCSID(*PCASCII) +
<username> is the logged in user home directory.
Use the iSeries Navigator to copy the file from /home/<username>/ to your local machine.
Test by opening the file in notepad. The file should be readable.
Attach the file to the case for support to review.
The process above can be used for the .cfg file as well.