Troubleshooting error code LCMVRLICONFIG40040 when upgrading VMware Aria Operations for Logs

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• You are using VMware Aria Suite LifeCycle (formerly vRealize Suite Lifecycle Manager) 8.x 
• You have recently tried to upgrade VMware Aria Operations for Logs 8.x (formerly VMware vRealize Log Insight).
• This issue can also arise if the correct upgrade sequence was not followed for Aria Operations for Logs 8.X from Aria Lifecycle
• You see a failure message similar to the below:

• Within the /var/log/vrlcm/vmware_vrlcm.log you see messages similar to:

  2023-09-12 21:35:02.025 INFO [pool-3-thread-8] c.v.v.l.d.v.InstallConfigureVRLI - -- Return message for vrli: {"errorMessage":"The setup is not licensed for upgrade.","errorCode":"UPGRADE_ERROR"}
  2023-09-12 21:35:02.026 INFO [pool-3-thread-8] c.v.v.l.d.v.InstallConfigureVRLI - -- Return status code for vrli: 400
  2023-09-12 21:35:02.026 ERROR [pool-3-thread-8] c.v.v.l.d.v.InstallConfigureVRLI - -- The setup is not licensed for upgrade.
  2023-09-12 21:35:02.026 ERROR [pool-3-thread-8] c.v.v.l.d.v.InstallConfigureVRLI - -- Error while uploading pak file
  2023-09-12 21:35:02.026 ERROR [pool-3-thread-8] c.v.v.l.p.v.VrliPatchingTask - -- Exception while patching vrLI. pak file not found
  com.vmware.vrealize.lcm.common.exception.userinput.vrli.VrliUpgradeFileException: vRLI upgrade failed.
  2023-09-12 21:35:02.026 INFO [pool-3-thread-8] c.v.v.l.p.a.s.Task - -- Injecting task failure event. Error Code : 'LCMVRLICONFIG40040', Retry : 'true', Causing Properties : '{ CAUSE :: vrliPatchPakUrl === }'

Environment

VMware Aria Suite Lifecycle 8.x

Aria Operations for Logs 8.X

Cause

• VMware Aria Operations for Logs has no active license
•  Incorrect upgrade of Aria Operations for logs performed from Aria Lifecycle

Resolution

• To resolve this issue, ensure a valid VMware Aria Operations for Logs license is applied through VMware Aria Suite Lifecycle. Then, follow the correct upgrade sequence outlined in the product documentation

Additional Information

See the Solution section in the VMware Aria Suite Lifecycle product documentation titled Upgrade Fails Because the Signature of the .pak file Cannot Be Validated for additional information.

Impact/Risks:

• Upgrade will fail unless active licenses are applied.