Unable to generate VMware Aria Suite LifeCycle log bundle through UI
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Unable to generate VMware Aria Suite LifeCycle log bundle through UI

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Article ID: 346000

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

  • To generate LCM log bundle through UI.


Symptoms:
  • Unable to generate VMware Aria Suite Lifecycle (formerly VMware vRealize Suite Lifecycle Manager) log bundle through UI
  • The request from UI is stuck with below error :

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  • The vmware_vrlcm.log is stuck with these entries :

INFO [http-nio-8080-exec-4] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload

INFO [http-nio-8080-exec-11] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload

INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload


Environment

VMware vRealize Suite Lifecycle Manager 8.x

Cause

  • The happens due to the wrong value in the table vm_lcops_settings table where logbundledownload record has a wrong value set to it, Instead of having a downloadUrl it has a request id set in it.

Resolution

  • There is a workaround.


Workaround:
  • The workaround is set the donwload_url in the DB to "null" and then generate the log bundle.
  • Steps:
 
  • Take a snapshot of LCM appliance.
  • SSH to the LCM and connect to the its DB:
/opt/vmware/vpostgres/11/bin/psql -U postgres -d vrlcm
  • Execute below query to remove existing value from DB:
update vm_lcops_settings set value = '' where name = 'logbundledownload';
  • Restart LCM appliance service:
systemctl restart vrslcm-server
  • Login into the UI
  • Generate Log Bundle again from UI.


Additional Information

Blogs:

  • Unable to generate logs : Blog