vRLCM UI does not load and Postgres service is down because /storage is full
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vRLCM UI does not load and Postgres service is down because /storage is full

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Article ID: 345999

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

  • To increase the space on /storage for the vRLCM applaince.


Symptoms:
  • vRLCM UI does not load and stuck at waiting for services to start
  • The postgres service on the vRLCM appliance is down
  • /storage partition on the vRLCM appliance is full


Environment

VMware vRealize Suite Lifecycle Manager 8.x

Cause

  • This happens because the /storage on the vRLCM applaince is full and does not have enough space to load the vrlcm services.

Resolution

 This can be resolved by increasing the space on the /storage partition on the appliance.

  1. Login as root to the vRLCM Appliance

  2. Check the disk space utilization consuming high space:
    df -h

  3. Figured /storage was full and in /dev/sdc by running pvdisplay

    Note: Incase you have 2 disks with same storage size check by running lsscsi -v , this will show controller ID)

  4. Added more disk space to this drive from vCenter.

  5. Reboot the vRLCM appliance.

  6. vRLCM UI should be accessible now.

  7. Connect to the vRLCM DB:

su -u postgres
cd /opt/vmware/vpostgres/11/bin
./psql -d vrlcm


 

        8. Run VACUUM FULL VERBOSE ANALYZE vm_rs_requestto clean up DB           

                                 

  1. Quit

  2. Exit

 

Note: All screenshots are from my Lab environment.  

 



Additional Information

Impact/Risks:
  • Unable to login to the vRLCM UI.