Check for upgrades in LCM returned with a value -6 Internal Error. Please make sure sfcbd is running.

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:
Check for an upgrade was being performed in vRealize Suite Lifecycle Manager 8.10 to be upgraded to 8.12 but this is resulting on a failure as shown below in the screenshot:

 

Environment

VMware vRealize Suite Lifecycle Manager 8.x

Cause

This message is usually seen if the upgrade is being triggered using a CD-ROM (ISO method) and that is not mapped appropriately or is not connected properly.

Resolution

To resolve ensure the CD-ROM is connected properly.

When an ISO is mapped there is a reconfigure task which is created and this should complete appropriately without an exception on vCenter.

If this task is failing continuously then power-off vRSLCM appliance and then map an ISO and retry the upgrade.