vRealize Orchestrator upgrade fails with error "Shutting down Infrastructure Services"

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• vRealize Orchestrator upgrade fails with error "Shutting down Infrastructure Services" 
• Running deploy.sh script succeeds without any errors
• No new deploy.log are created under /var/log directory

Environment

VMware vRealize Orchestrator 8.x

Cause

• We could see 4 commented out lines in the deploy.sh script.
• These lines are responsible for logging the output of the deploy.sh script to /var/log/deploy.log. Since these were commented and not executing these logs were not created.
• In the upgrade code there are a couple of places that require that file to be present otherwise the upgrade fails.

Resolution

To resolve this :

1. Revert back to the snapshot before the upgrade. 
2. ssh to the vRO appliance as root
3. Edit the deploy.sh script :

vi /opt/scripts/deploy.sh

4. Uncomment the below lines :

f [[ -f /var/log/deploy.log ]] && [[ ! -h /var/log/deploy.log ]]; then
    mv /var/log/deploy.log /var/log/deploy-old.log
fi
exec > >(tee -a "/var/log/deploy-$log_timestamp.log") 2>&1
ln -sfT "deploy-$log_timestamp.log" /var/log/deploy.log

5. save the file : wq!
6. Take a new snapshot.
7. Retry the upgrade again.

Additional Information

Impact/Risks:

• Upgrade will fail every time unless fixed.