Gigamon, GigaVUE Cloud Suite for VMware, 5.16, 3.1 and 3.2
Article ID: 345920
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Resolution
Purpose :
This article provides information about the <Partner>Gigamon Solution for GigaVUE Cloud Suite for VMware NSX-T. The solution version is 5.16 version and it supports network monitoring capabilities for workloads deployed on NSX-T versions 3.1 and 3.2
Disclaimer: The partner product referenced in this article is a software module that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain from the partner the application, support, and licensing for using this product. For more information, see https://www.gigamon.com/solutions/cloud/private-cloud.html
GigaVUE Cloud Suite for VMware, version 5.16 :
Supported software :
GigaVUE Cloud Suite acquires traffic from dynamic virtual environments, optimizes it and then delivers only relevant traffic to monitoring and security tools. The results include:
· Deep visibility into VMs and containers to recognize and block laterally spreading malware
· Automated identification of new workloads while scaling and configuring the fabric as needed
· Improved tool capacity by offloading compute-intensive tasks and streamlining traffic to tools
· Unified multi-cloud orchestration and management with a single-pane-of-glass fabric manager
The Validated NSX-T versions for the certification covers the 3.1 and 3.2, The Gigamon GigaVUE FM is used to orchestrate the deployment and management of the solution and it interacts with the NSX-T via the API.
Link to partner official product interoperability matrix with VMware products :
Attached the release notes for the 5.16 version which has the compatibility matrices and known issues list
(GigaVUE-OS, GigaVUE-FM, and GigaVUE® Cloud Suite Release Notes.pdf)
Steps to download and install the product on VMware products:
Product documentations for FM (install and config guide) and GigaVUE Cloud Suite for VMware Configuration Guide for configuration of NSXT solution.
https://docs.gigamon.com/pdfs/Content/Resources/PDF%20Library/GV-51600-Doc/GigaVUE-Cloud-Suite-VMware-GigaVUE-V-Series-Guide%20v5.16.pdf
https://docs.gigamon.com/pdfs/Content/Resources/PDF%20Library/GV-51600-Doc/GigaVUE-FM-InstallUpgradeGuide-v5.16.pdf
Support information:
Troubleshooting (logs, procedures and techniques)
The troubleshooting steps will be shared as a separate document for reference
Link to product documentation, and specific reference points in those documents (eg Page Numbers of content referenced) :
Attached GigaVUE-Cloud-Suite-VMware-GigaVUE-VSeriesGuide-v5.16.pdf for the config guide, refer section “Configure V Series Node on NSX-T” on page 31.
Link to downloads site: Cloud Suites (gigamon.com)
Link to steps to upgrade from previous partner solution versions:
Refer to the Upgrade instruction in the GigaVUE-Cloud-Suite-VMware-GigaVUE-VSeriesGuide-v5.16.pdf under section “Upgrade V Series Node in GigaVUE-FM”
Support Process:
Contacting Technical Support
See https://www.gigamon.com/support-and-services/contact-support for Technical Support hours and contact information. You can also email Technical Support at [email protected].
Premium Support
Email Gigamon at [email protected] for information on purchasing 24x7 Premium Support. Premium Support entitles you to round-the-clock phone support with a dedicated Support Engineer every day of the week.
SLA and Escalation Process
Here is the link to the Gigamon Technical Support Services Overview: https://www.gigamon.com/content/dam/resource-library/english/user---support-documentation/ms-gigamon-service-offering-overview.pdf
It contains information about Support Processes, SLAs, Escalation Process, and how to contact Gigamon support.
Additional support information:
Sample problematic scenarios and how to address them
Error codes
Best practices
Please refer to the attached product configuration guides, Also documented Error code translation is available internally in the Knowledge Base for Gigamon Support Engineers. Generally undocumented Error codes are retrieved via escalation to Engineering by Support
Standards for certified partners:
Content from certified partner solutions must conform to these standards:
• Must be technical in nature
• Must provide information related to known issues or solutions to common configuration problems
• Must not seem to be selling a solution and cannot be written with a marketing intent
• It can never appear that VMware endorses one partners solution over another
• All published solutions should provide an overview of the solution and link to the partners site for the detailed information
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