Fix to be provided in the future releases.
Workaround:
Remove the rescoring sync time field from the Postgres database on the NAPP platform to reset it to the most recent time. This action ensures the problematic event is bypassed in the backend. The sa-scheduler-service processes events at 5-minute intervals. Following the deletion of the sync time, the alarm should automatically resolve within the next 5 minutes, provided new events are processed successfully.
Steps:1. Access Postgres Database
From NSX manager CLI, execute:
napp-k exec -it postgresql-ha-postgresql-0 -- /bin/bash
Fetch the Postgres password:
echo $POSTGRES_PASSWORD
Launch psql CLI and enter password:
psql -U postgres -h localhost
2. On psql CLI, connect to the relevant database:
"\c malwareprevention"
3. Execute the deletion command:
DELETE FROM sa_configurations WHERE key = 'rescoring-sync-time';
This action resets the rescoring sync time and skips the problematic event.
Events are processed by the sa-scheduler-service every 5 minutes. The alarm should resolve automatically after successful processing of new events following the deletion.
Note: This workaround is a temporary solution. Monitor the system for any anomalies post-implementation and await the official fix in the forthcoming release.