Service Insertion KB for the Deployment/Undeployment Alarms.

Products

• VMware NSX Networking

Issue/Introduction

Customer should be able to gracefully solve the underlying conditions causing the alarm from the KB and then check if the workflow is working.

Symptoms:
Service Deployment Failed Alarm, Service Undeployment Failed Alarm & SVM Health Status Down Alarm created with Service Insertion workflows.

Environment

VMware NSX 4.0.0.1

Cause

Service Deployment Failed Alarm: This could be caused if the OVF isn't available in the URL provided or there is a certificate validation failure that can cause deployments to fail. 

SVM Health Status Down Alarm: Customer powers off the VM, or puts the Host in Maintenance Mode or customer uses the API to change the state of SVM

Service Undeployment Failed Alarms: This could be caused if the VM is deleted or the Host is in Maintenance Mode, or if there is an internal failure that fails in cleaning up the deployment objects

Resolution

Service Deployment Failed Alarm -> Delete the Service Deployment from the UI, and fix the underlying condition as reported in the alarm. Try Deployment again

SVM Health Status Down Alarm -> Find the SVM in VC and bring it back to the right state or use the API to put it back 
in the right state.

Service Undeployment Failed Alarm -> Contact the customer representative to clean off the service deployment objects using a custom script, this should clean up the failed Service Deployment deletio

Workaround:
For all the Alarms, after fixing the error conditions, the Alarm should resolve itself automatically, if not then customer would have to manually resolve the alarm.